Cancellation policy

Thank you for shopping with LOYREZ! We understand that sometimes plans change. Please read our cancellation policy carefully.

1. Order Cancellation

  • Standard Cancellation: You may cancel your order within 24 hours of placing it. To request a cancellation, please contact our customer service team at loyrezproject@gmail.com as soon as possible.
  • If your order has already been processed or shipped, we will not be able to cancel the order, and you must follow our return process once you receive your items.

2. Subscription Services

If you have subscribed to any recurring purchase options (e.g., subscription boxes), you may cancel your subscription at any time before the next billing cycle. Simply log into your account or email us at loyrezproject@gmail.com for assistance.

3. Refunds for Canceled Orders

  • If your order is successfully canceled within the allowable timeframe, a full refund will be issued to your original payment method within 3-5 business days.
  • Any orders canceled after the 24-hour window will not be eligible for a refund.

4. How to Cancel Your Order

To cancel your order:

  1. Email us at loyrezproject@gmail.com within the cancellation window.
  2. Provide your order number and details, including your request to cancel.

5. Changes to Orders

If you need to make changes to your order (e.g., updating sizes, colors, or quantities), please contact us as soon as possible. While we will do our best to accommodate your request, we cannot guarantee changes once the order has been processed.

6. Contact Us

If you have any questions regarding our cancellation policy or need assistance, please contact us at loyrezproject@gmail.com.

Thank you for choosing LOYREZ! We appreciate your understanding and support.